New and Improved and Other things that Bug the Heck out of me!

I am not perfect. Let me say that right away. I make mistakes, have typos and am sometimes not as careful as I should be in how I use words.

Now with that out of the way,  let me do a bit of ranting.

Advertising and marketing people love to use certain key words and phrases. Many times they make no sense or are entirely missleading. Take for example “New and Improved.” If something is new, it is not improved, it is new.  If something has been improved, it is not new. A simple concept.  What the advertiser is saying is that the product presented for your buying pleasure is better than something else and it may be a product that you have never heard of before.   So be it, but IT IS NOT NEW AND IMPROVED!

Another phrase I see (especially on signage) is wholesale pricing, buy at wholesale, wholesale savings, etc.  I used to own a retail business and I have worked as a consultant with retailers and distributors.  Let me assure you that you (as a consumer) cannot buy anything at wholesale.  (Or if you did the company that sold it to you is not only out of business but deeply in debt.)  Wholesale  means buying the “whole.”  A retailer buys a large quantity of product (from a wholesaler…a producer) and then marks it up to cover cost and produce a profit.  If they were buy and sell at wholesale they not only would not make money, they would lose money.  Nuff said.

How about restaurants who offer home- cooked meals?  (What they take it to someone’s home to cook and they bring it back to the restaurant to sell to you?? OR do they have a bunch of people who make their home in the restaurant …and does the heath department know?)

These are just a few of my pet gripes. I won’t even talk about the miss use of “unique” and “literally”

Bestadman speaks on Brand and Branding


(These buzz words really do go bump and buzz in the night.)

businessmanMarketing has a strange, inbred need for buzz words. (I’m pretty sure my post graduate work included a course entitled “Buzz Words I have Known.”) I have worked in marketing for nearly forty years—having started at a very, very, very young age—and I have seen buzz words cycle their way through the marketing lexicon more than a few times.

Of course, it’s not just marketing professionals who use the buzz words. The current buzz word is branding. Everything is now about the brand and branding. People who have never taken a marketing course, and may not even know how to spell marketing, talk about brands and branding like they invented it: “I will do your branding for you.” “What is your brand?” “You take my money, you wear my brand.” Sorry, that last one was from a John Wayne movie–I couldn’t resist. But, I’m sure you get the idea. So, because it is so important and because everyone is talking about it…Bestadman will, by non popular demand, address the concepts of brand and branding.

First off, there is a difference between a brand and the practice of branding.


A business’s brand is how a business does business. It involves the makeup of an organization’s product or service, its organizational structure, its mission, its channels of distribution and communication, its policies and procedures, and most importantly its interactions with customers, vendors, and the public. A brand is not a simple thing. A brand is built top down and bottom up. You don’t change a brand by creating a new logo.


Branding is how an organization’s brand is presented in the marketplace. Branding includes the look and feel of its communications, including overall messaging, vocabulary, style, typeface, colors, logos, media, taglines, slogans, and spokespersons. Hopefully, an organization’s branding realistically and positively reflects its brand in the eyes of the public. I put emphasis on realistically, because no number of Madison Avenue advertisements, flashy headlines, catching slogans or brilliant logos—no amount of branding– will fix a faulty brand.

You might fool the public for a short time with false front, but it won’t last. If you want a new brand, change the way you do business. (If you want to do some effective branding follow the Bestadman’s guidelines near the end of this amazing post.)

As Bestadman, I am dismayed at the number of otherwise intelligent people who misunderstand, or are totally ignorant, about the subject. I am even more disappointed by those who misuse branding or who believe that branding will act as a cover all for any and all business related problems.

Branding is not a quick fix. Branding is not a quick fix. Perhaps I should repeat that one more time: Branding is not a quick fix.

Branding can do many things for a company. But when attempts are made to use branding alone to change (hide or misconstrue) a company’s brand, trouble usually waits. A fancy new logo won’t change how a company does business (its brand). When a CEO tells marketing that the company needs a new brand, he/she should be addressing him/herself in the mirror and then address the company as a whole.

A friend of Bestadman at one time worked for a non-profit organization. He was told by a member of its semi dysfunctional board that the board was disappointed in the company’s brand.   He felt that marketing should fix it. (I know…more than a bit ironic) The member of the board didn’t understand brand, he probably just wanted to use a hot buzz word. Nuff said.

For those of you who find yourself working on a program of branding, Bestadman offers the following:

Bestadman’s Ten Guidelines for Effective Branding:

  1. Good branding portrays a company’s brand in an honest, positive light.
  2. A branding program needs to be synergistic
  3. A branding program effectively positions a company in the marketplace and/or in the mind of its customer
  4. Branding efforts need to be consistent and on-going
  5. Branding must be adequately funded and supported by the company
  6. Branding must be strong enough to break through marketplace background noise
  7. Branding must resonate with its intended audience
  8. Branding messages and symbols must be adaptable to a variety of media
  9. Branding must also resonate within the organization
  10. Branding must send a clear message about the brand

Of course, each of these guidelines warrants their own post. But even Bestadman cannot solve all of the world’s problems in a single sitting. (I would… but I also need to sort my sock drawer and everyone knows how much time that takes.) I will address the concepts of synergism, design and positioning in future posts. In the meantime, if you need my assistance for your marketing efforts please let me know.

Best Regards from Bestadman.

PS: Don’t go spending hours at the grocery store looking for “Brand” Flakes.

Bestadman Speaks on Positioning, Branding, and on How to Sort Sock Drawers

So, bestadman is going to be posting on some very important and not so important issues in the near future.  Stay tuned for my guidelines for effective branding, my friend John Roake’s concepts on positioning your product or service well, and on other topics that will probably save the world at one time or another.  In the meantime …best regards from bestadman.

What a busy guy Bestadman is

So, I have been doing all kinds of things for people smart enough to hire me.  Today, I have been working on a radio ad for a Nevada-based credit repair company, a pair of video scripts on Michael Faraday and Fyodor Dostoevsky, and some website content for a web memorial company.  The credit repair company has a poor slogan which I am trying to get them to let me change as I would like them to stay in business….stay tuned for the exciting conclusion.  It is never the same from one day to the next.  But on to more important items

PENTAX ImageMany have asked me 1.) If I have sailed in the America’s Cup races and 2.) if I am willing to sell my Hawaiian shirt (pictured above)  To these questions I say 1.) Well, I tried to, but when I attempted to take the replica 19th Century sailing ship away from the dock (still loaded with a bunch of surprised tourists) I was informed(none too politely) that said ship was needed to film “Master and Commander” and 2.) I am afraid that the price of that particular shirt would be far too high for anyone not named Gates or Rockefeller to consider. (Hey, you must remember that bestadman’s friend john sweated in that shirt.)

A hearty welcome from the one and only (thankfully) bestadman!

  cropped-john-writing.jpgWelcome to this blog.  Here you will find all of the answers to the questions that have plagued mankind from the beginning of time:  What is the difference between positioning and branding?  How to I find the right market segment for my service or product?  Ginger or Mary Ann? Are we there yet? Do you know the way to San Jose? and other questions that you may have forgotten to ask.